As Austria’s largest mobility provider, ÖBB’s goal is to enable all our customers to travel in comfort.
Over a million people in our country are temporarily or permanently restricted in their mobility. To offer this customer segment suitable travel options, ÖBB invests in accessibility on an ongoing basis.
Accordingly, with Vienna Airport Lines, it is ÖBB-Postbus GmbH’s goal to enable all our customers to travel safely and in comfort with our buses. In particular, we make every effort to give our passengers with reduced mobility non-discriminatory access to our services. We would like to highlight that, due to the construction of our buses (including the bus terminals and bus stops), there are physical obstacles to passengers with reduced mobility boarding, alighting and travelling on our buses.
Our buses are equipped with ramps to provide access to people in wheelchairs. Every bus also has a designated space for a wheelchair.
To keep all our passengers optimally informed about the progress of their journey, the following information is provided during the journey (two-senses principle):
- Announcements by our drivers
- Notifications on two large screens (mounted at the front and in the middle of the bus)
Please note that it is not possible to reserve the designated space for the wheelchair, which will be available subject to capacity. We can only guarantee the transport of passengers with reduced mobility who use orthopaedic aids (mechanical or electrical wheelchairs, Zimmer frames or walking frames) if the designated wheelchair space is free. We kindly ask for your understanding that, due to space considerations, we cannot transport manually-operated "hand-bikes".
Blind passengers, passengers using a wheelchair and persons with severe war injuries who have a degree of disability of at least 70% according to their disabled person’s ID may bring an accompanying person at no additional cost. This also applies to disabled passengers whose disabled person’s ID contains the notice "The holder of this ID needs an accompanying person" and for foreign passengers who can prove that they need an accompanying person by means of official documents.
Persons who accompany you to provide assistance must be able to take care of your personal needs during the journey. Only adults may act as accompanying persons.
Assistance dogs are specifically trained to help people with disabilities. This includes assistance dogs for people in wheelchairs, signal dogs, therapy dogs and guide dogs for the blind as well as dogs in training with an accompanying person and a training confirmation from the Partner-Hunde-Institute. Assistance dogs have an appropriate harness or document. Assistance dogs travel free of charge and do not need to wear a muzzle.